| Quality
Policy
Our
mission is to be the first organisation
any health care provider considers when
developing patient/client centered quality
and safety systems.
Our
aim is to provide a value added service
through the effective use of information,
involvement and innovative solutions. We
intend to accomplish this through focusing
on our values of excellence, patient/client
focus, structure, evidence based practice
and innovation.
To
provide solutions that respond to the needs
of our clients, HCI is dedicated to using
motivated, qualified staff and implementing
an effective Quality and Safety Management
System throughout the organisation, which
is developed in compliance with ISO9001:2000
and emphasises the continuous quality improvement
methodology.
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Our
commitment is to:
1.
Provide customers with a first class, highly focused
response and actions at every point of contact.
2.
Understand our client's organisation, its consumers
and requirements, and then tailor solutions and services
in line with these.
3.
Enable our clients to understand the implications
of their resource investments to their service and
patients/clients.
4.
Provide services and products which have a value added
impact to the care and service our clients provide.
5.
Maximise the benefits of all quality and safety systems
development to our clients and ultimately the patient.
6.
Actively pursue a research base in relation to all
current developments in the areas of quality, safety
and patient involvement to ensure the best client
resource.
7.
Monitor customer satisfaction levels to adjust and
improve our approaches.
8.
Continuously strive to provide a better and more comprehensive
service
HCI
shall communicate this Quality Policy, and the organisational
objectives required to achieve this policy, throughout
the organisation so that employees can understand
and strive to fulfil the requisite commitments.
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