Introduction to Effective Clinical Audit
This intensive hands on programme provides participants with practical examples mixed with current best practice in clinical audit. The programme covers the key aspects of Clinical Audit including the Clinical Audit Cycle, Criteria Selection, Analysis and Process Improvement

Integrating Governance in Healthcare
HCI offers a one day programme to introduce the concepts of Governance. This programme provides participants with the theory, as well as practical examples, of Governance mechanism. The programme covers the key aspects of Concepts of Governance, Leadership, Accountability and Regulation.

Developing Practical Policies and Procedures
The devil may be in the detail but the heartache lies with the paperwork. This training programme focuses on the benefits of effective policies and procedures. It addresses how Policies and Procedures are the essential first step in the development of any quality or safety system. It looks at selection criteria, process assessment, documentation and the positive outcomes that can be achieved.

Tools and Techniques for Continuous Quality Improvement
HCI removes the jargon that is so often associated with quality improvement to leave practical tools for everyday use. It addresses how Tools and Techniques such as flow charts, fish diagrams and parteo come together to create tangible benefits. This training programme utilises the techniques of the likes of Juran and Shewart, and shows what worked in industry can work in healthcare.

ISO 9001:2000 - A Framework for Quality and Safety
ISO 9001:2000 is one of the most internationally recognised quality and safety frameworks. HCI has extensive experience in implementing this framework in the healthcare environment. The programme addresses how to implement it in line with the Plan, Do Check, Act (PDCA) cycle. It clarifies the use of all aspects from Resource Management, to Customer Focus to Measurability, in a manner that all health professionals can use and appreciate the framework.

Beneficial Internal Auditing and Assessment
The core aspect of any system of quality and/or safety improvement is the need to stop and assess where we are, where we should be, and how we are going to get there. The methodologies employed by Beneficial Internal Auditing and Assessment relate to health and safety audits, self assessments, hygiene audits and regulatory compliance to name but a few. This programme looks at best practice techniques including Tracer Methodology, ISO 9011:2002 and Triangulation utilising observation, interviews and documentation review.

Implementing Healthcare Accreditation
Accreditation has become the most accepted quality and safety framework in the Irish health system. Although predominate in the acute sector, accreditation under its different guises is spreading to all areas. This programme examines the principles behind the accreditation framework applicable to your area. It addresses the key questions of how to project manage the process, how to prepare for the survey and how to make accreditation work for you and your organisation.

Utilising Incident Reporting and Root Cause Analysis
The implementation of a quality and safety system aims to rectify the problems, yet problems do occur. The use of an effective incident reporting system allows us to learn from our mistakes. The HCI programme examines the different methods of reporting, from clinical incidents, health and safety hazards to non-conformances. It addresses the different methods of risk assessment to aid in prioritisation, as well as the all important use of the Root Cause Analysis methodology.