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Pamela Fagan



One of the founders of Health Care Informed (HCI), Pamela has been instrumental in developing the services provided to HCI clients in Acute Care, Residential Care, Disability Services, Home Care and Medical Transport. Pamela specialises in overseeing the managed support services provided to care organisations in their preparation for accreditation and regulation, providing services such as full development and management of the Quality and Safety Management System; Gap Analysis; Patient Tracer Audits and Reviews; Quality and Patient Safety Data preparation, Mock Surveys and Mock Interviews; Staff Education and Training; and support with the development and implementation of Strategic Improvement Plans.

In 2008, Pamela founded the Australian branch of HCI and succeeded in securing a number of large, highly reputable clients which enabled HCI to grow and develop the Australian business. Prior to HCI, Pamela was responsible for the development of standards for the Irish Health Services Accreditation Board including standards for Palliative Care and Residential Aged Care.  She has trained as an assessor for Australian Aged Care Facilities with the Australian Aged Care Standards and Accreditation Agency.

With a clinical background in the area of dietetics, Pamela holds a Bachelor of Science (B. Sc (Hum Nut) (Trinity College Dublin), H. Dip. Quality in Healthcare Management (Royal College of Surgeons) and a Masters in Project Management (University of Limerick) within which her associated research focused on change management in healthcare organisations. She reviews journal articles annually for submission to the International Forum for Quality and Safety in Healthcare, and is also a guest lecturer at Trinity College Dublin, Ireland.

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