PAMELA FAGAN, B.SC. HDIP. Q.H., MPM

Chief Projects Officer

With over 20 years’ experience in implementing quality, patient safety and improvement projects, as Chief Projects Officer Pamela leads and develops strategic projects with HCI’s clients. This includes working with regulators such as the Medical Council, hospital groups, medical representative groups and healthcare insurance bodies. In recent years this has also involved supporting hospital groups and other healthcare providers in undertaking governance reviews, quality and patient safety system reviews, and serious incident investigations.

One of the founders of Health Care Informed (HCI), Pamela has been influential in developing the services provided to HCI clients. Pamela specialises in supporting clients in their preparation for accreditation and regulation, and in the implementation of all aspects of effective quality and patient safety management systems. This includes full development and management of the Quality and Safety Management Systems; Gap Analysis; Strategic Planning; Governance Structure Review; Process Development; Patient Tracer Audits and Reviews; Serious Incident Review and Investigations; Quality and Patient Safety Data Development and Data Analytics and Education and Training.

Prior to HCI, Pamela was responsible for the development of standards for the Irish Health Services Accreditation Board including standards for Palliative Care and Residential Aged Care.  She has trained as an assessor for Australian Aged Care Facilities with the Australian Aged Care Standards and Accreditation Agency.

With a clinical background in the area of dietetics, Pamela holds a Bachelor of Science (B. Sc (Hum Nut) (Trinity College Dublin), H. Dip. Quality in Healthcare Management (Royal College of Surgeons) and a Masters in Project Management (University of Limerick). She has recently achieved an Advanced Diploma in Medical Law from the King’s Inns and is a member of the Medico Law Association.  Pamela is a guest lecture for the Royal College of Surgeons in Ireland.