Disability Services - Developing a Quality & Safety Management System (QSMS) with MS Ireland Care Centre
Nursing Homes - How HIQA Regulations Improved Our Nursing Home
Nursing Homes - Implementing VCare Complete with Cherrygrove Nursing Home
‘One of the reasons we chose HCI was that they do so much more than just implement Q-Pulse. They manage and drive the implementation of a Quality Management Information System (QMIS). With the help of HCI we were able to examine our processes for audit and document control and look at how we could improve them.’
Project Manager, Q-Pulse QMIS
Mater Misericordiae University Hospital
“Our implementation of Q-Pulse was fully supported by Health Care Informed (HCI) standardised key processes. This approach has ensured that good clinical governance is being successfully partnered with standardised efficient processes. HCI provided these tools to great effect via a team of friendly approachable people with excellent product knowledge and commitment to on-going service support.”
Jennifer M Errey
Associate Director - Medical Imaging
Eastern Health Medical Imaging
“VCare Complete is an excellent system, it has saved us time and money. It allows us immediate access to required information. The prompts to the interventions required for each resident, the automatic scheduling of resident reviews, care plan reviews and medication reviews means that we are always on top of providing the best care for our residents”.
Cherrygrove Nursing Home
'Assisted by Health Care Informed (HCI) using the Q-Pulse solution, we have further defined and developed many of the complex processes needed to operate and connect our local and regional NATA accredited, ISO9001 certified network of laboratories and collection centres. HCI provided outstanding project based implementation support and continues to support us with our evolving electronic Quality Management System.’
Quality and Accreditation Manager
“Health Care Informed (HCI) provided accreditation support to Mount Carmel Hospital throughout the JCI re-accreditation process. They provided expert knowledge and guidance in reviewing and improving our quality system so that it met the JCI standards.”
Mount Carmel Hospital
"We have worked with Health Care Informed (HCI) on developing our Quality and Safety Management System (QSMS) and an Electronic Audit and Document Control system (Q-Pulse powered by HCI). We have found them to be experienced, knowledgeable of the HIQA requirements and excellent to work with."
AbbeyBreaffy Nursing Home
"With Q-Pulse powered by HCI we now have evidence based, best practice policies and procedures and an effective audit and quality improvement system that helps us demonstrate control over the care we provide."
AbbeyBreaffy Nursing Home
"Putting Q-Pulse into place has changed the way we work considerably within the CBB by providing us with a very user-friendly system that will ensure we can continue to meet our regulatory standards and imporve our services."
Dr. Jennifer Cauchi
BMDI Cord Blood Bank, Melbourne
"Chairing the National STARSWeb Review, I valued HCI's thorough and methodical approach to the review, their commitment to the project and to addressing any obstacles that stood in the way of completion and their comprehensive, clear and succinct report writing skills."
Dr Ian Callan
STARSWeb Review Committee
"HCI provided us with audit expertise in the development of NHI’s Assessment and Care Planning Integrated Resident Record and Policy Documentation Set. Their evaluation ensured that all aspects of the resident record, including care plans and assessment tools, fulfilled best practice."
Nursing Homes Ireland
"We have found HCI an excellent resource during a key phase of our product-cycle development. The highly experienced Team provided leadership and expertise on all quality matters when it was most needed and were not afraid to roll up their sleeves and get stuck in to get through the workload."
"Right through the development of the QSMS HCI were invaluable to us, they were vital in developing new policies, they kept structure on the project and set timelines. They were completely familiar with the accreditation process and were expert in their knowledge of developing a QSMS. They didn’t just advise, but rolled up their sleeves to help us get the work done."
Clinical Care Manager
MS Care Centre
"Kilrush District Hospital through the excellent services of HCI has installed a Quality Management Information System to conform to new standards of care based excellence. HCI professionals have been accessible at all times in providing a positive approach and guidance to staff to ensure best practice in resident care is maintained."
Kilrush District Hospital
"HCI worked tirelessly with all staff, residents and relatives so that all systems and resources to enhance quality of life for our clients were optimized. We are indebted to them for their commitment, support, competence, professionalism, empathy and patience."
Director of Care
CuilDidin Nursing Home
"We found working with HCI to be a very positive and enlightening process. It helped bring clarity of thought and focus to our business."
Bishops Court Residential Care
"HCI provided us with audit expertise in the development of NHI's Assessment and Care Planning Intgrated Resident Record and Policy Documentation Set. Their evaluation ensured that all aspects of the resident record, including care plans and assessment tools, fulfilled best pratice."
Nursing Homes Ireland
"HCI and Q-Pulse both have an established reputation within Irish healthcare. As such we knew that this combined solution would help us develop a Quality Management Information System which supports the overall governance of the hospital, both corporate and clinical, and it has proven its benefits in our HIQA"
Sligo General Hospital
"HCI’s Audit support and training has helped us to get a better understanding of what we needed. HCI has focused in on the need for audits to be practical and useful. HCI's audit experience is a great resource to have."
Director of Nursing
The Marlay Nursing Home
"I learnt more about my organisation in an hour and a half with HCI than I did in the last twenty years. The guidance and support received from HCI enabled us to achieve a successful HIQA report. Money well spent!"
St Attracta's Nursing Home
"Having worked for HIQA, NHI and many others, HCI really know their stuff when it comes to inspections, risk and quality. They do the work and keep us on our toes! I can’t recommend them highly enough."
Brian Mc Mahon
Cairn Hill Nursing home
"Health Care Informed have demonstrated their expertise and commitment to the National Maternity Hospital in assisting us in achieving an improved Quality Management system. Their comprehensive advice and dedication have supported us on our journey to extensively review our Quality systems to achieve the best results."
National Maternity Hospital
"Working with the HCI team has prepared us for the new challenges of the Residential Standards that we now face. Our staff feel that they are equipped for the inspection process, having acquired the knowledge and evidence base to support their practice."
Anne and Paul Costello
Tara Care Centre
"University College Hospital Galway throught the excellent services of HCI have now a robust Quality Management Iformation System in place that has been acknowledged by our clinical professionals, and many external stakeholders, as a major quality improvement in our clinical govermance system."
University College Hospital Galway
"HCI's personal interest in the care that we provided ensured that we received the best advice possible. The HCI team are extremely knowledgeable and work hand in hand with staff. Without HCI we wouldn't have achieved our accreditation results. Money well spent!"
Cahercalla Community Hospital & Hospice
"Because of the complexity, diversity and volume of legislation now governing Nursing Homes I believe that I would not have been in a position to satisfy the requirements had I not engaged the assistance and guidance of Healthcare Informed who demonstrated absolute professionalism, dedication and commitment in turning Oranmore Nursing Home around."
Oranmore Nursing Home
“HCI were excellent in supporting the development of Beaumont Hospital’s Quality Management Information System, utilising Q-Pulse. Their expertise ensured that we developed a system of process control which supports our governance system, helps define our quality management processes, and assists us in our regulatory compliance.”
Head of Quality and Safety
“HCI reviewed our Quality Management System and helped us define our key governance and document control processes. We now have a Quality Management System that is reflective of best practice and improves the running of our organisation.”
Dr Lena Low
Australian Council on Healthcare Standards
“HCI worked with us to develop a Quality and Safety Management System (QSMS) to meet the HIQA National Quality Standards. Their knowledge of the standards and understanding of how to implement them to improve the running of our organisation and the care we provide, was exceptional. We now have a quality system that helps us provide excellent care to our residents.”
“The benefits of Q-Pulse are visible throughout the organisation. We now have evidence of the policy and procedure approval process from submission of the document, approval, review dates and feedback.”
Aged Care Standards and Accreditation Agency Ltd
“Galway Hospice has worked with HCI since 2008, leading to the achievement of specialist CHKS accreditation and ISO 9001:2008 certification in 2010. HCI has helped us to develop a world class Quality and Safety Management System (QSMS). This was acknowledged in 2011 when Galway Hospice won the CHKS International Quality Improvement Award, the first hospice in Europe to achieve this accolade”