Recent attention to the question of value in health care — the ratio of outcomes to long-term costs — has focused on problems of definition and measurement: what outcomes and which costs? Less attention has been given to an equally difficult but important issue: how do health care delivery organizations reliably deliver higher value?
“The benefits of Q-Pulse are visible throughout the organisation. We now have evidence of the policy and procedure approval process from submission of the document, approval, review dates and feedback.”
Mark Brandon
CEO
Aged Care Standards and Accreditation Agency Ltd
‘One of the reasons we chose HCI was that they do so much more than just implement Q-Pulse. They manage and drive the implementation of a Quality Management Information System (QMIS). With the help of HCI we were able to examine our processes for audit and document control and look at how we could improve them.’
Anne Horgan
Project Manager, Q-Pulse QMIS
Mater Misericordiae University Hospital
“Our implementation of Q-Pulse was fully supported by Health Care Informed (HCI) standardised key processes. This approach has ensured that good clinical governance is being successfully partnered with standardised efficient processes. HCI provided these tools to great effect via a team of friendly approachable people with excellent product knowledge and commitment to on-going service support.”
Jennifer M Errey
Associate Director - Medical Imaging
Eastern Health Medical Imaging
'Assisted by Health Care Informed (HCI) using the Q-Pulse solution, we have further defined and developed many of the complex processes needed to operate and connect our local and regional NATA accredited, ISO9001 certified network of laboratories and collection centres. HCI provided outstanding project based implementation support and continues to support us with our evolving electronic Quality Management System.’
Jason Graefling
Quality and Accreditation Manager
SA Pathology
“Health Care Informed (HCI) provided accreditation support to Mount Carmel Hospital throughout the JCI re-accreditation process. They provided expert knowledge and guidance in reviewing and improving our quality system so that it met the JCI standards.”
John O'Brien
CEO
Mount Carmel Hospital
"Putting Q-Pulse into place has changed the way we work considerably within the CBB by providing us with a very user-friendly system that will ensure we can continue to meet our regulatory standards and imporve our services."
Dr. Jennifer Cauchi
Quality Manager
BMDI Cord Blood Bank, Melbourne
"Chairing the National STARSWeb Review, I valued HCI's thorough and methodical approach to the review, their commitment to the project and to addressing any obstacles that stood in the way of completion and their comprehensive, clear and succinct report writing skills."
Dr Ian Callan
Chairperson
STARSWeb Review Committee
"HCI provided us with audit expertise in the development of NHI’s Assessment and Care Planning Integrated Resident Record and Policy Documentation Set. Their evaluation ensured that all aspects of the resident record, including care plans and assessment tools, fulfilled best practice."
Tadhg Daly
CEO
Nursing Homes Ireland
“HCI were excellent in supporting the development of Beaumont Hospital’s Quality Management Information System, utilising Q-Pulse. Their expertise ensured that we developed a system of process control which supports our governance system, helps define our quality management processes, and assists us in our regulatory compliance.”
Pauline Fordyce
Head of Quality and Safety
Beaumont Hospital
