Patient/Resident Involvement
Seek Involvement... learn from working in partnership.
Patient/Resident Involvement in Healthcare is, at its heart, about healthcare service providers and consumers becoming aware of each other's perspectives; about changes in service delivery; about good working relationships in which issues can be resolved; about sharing problems and finding lateral solutions; about developing better communication and respect for each other.
It is a process of mutual adjustment. To some extent, these new relationships are still being developed. They are in their infancy and considerable work still needs to be done in relation to 'buy in' and supporting this "adjustment" for meaningful effect. If managed properly, it has the potential be a 'powerful tool for change'. However managed badly, it can erode public confidence and trust in the service and be seen as nothing but a tick box exercise for internal purposes.
Health Care Informed can assist organisations in managing their Patient/Resident Involvement programmes from strategy development to action. From the implementation of a baseline needs assessment to ongoing improvement, all aspects of an integrated plan can be supported and facilitated to ensure the use of best practice principles. This includes:
- Education Programmes - from the educational needs of staff on the benefits of patient involvement, to helping patients understand their role in improving healthcare, we can help.
- Support and Services - Involvement must be consist of practical methodologies that are right for your organisation. From strategies to surveys, to Community Fora, HCI can assist.
