Incident & Complaint Investigation

Monitoring of Incidents to prevent them from happening and reoccurring can be difficult to manage in any healthcare setting as many factors can influence the day to day processes of an organisation.


A top priority for Staff, Management and Providers in all disciplines of Healthcare is to keep incidents at a minimum. To keep in line with organisations focus on the delivery of service to the highest level, and in line with Health Information and Quality Authority (HIQA), Joint Commission International (JCI) and Caspe Healthcare Knowledge Systems (CHKS) Quality and Safety Requirements, a serious incident and complaint review may be required.


The purpose of a serious incident and complaints review is to identify causes, and areas that need to be addressed to improve processes throughout the organisation and prevent future incidents from occurring.


HCI brings specific expertise in the areas of quality and safety systems development, through the effective use of information, involvement and innovative solutions. HCI provides clients with expertise in areas from process development to stakeholder involvement, incident reporting to clinical audit, accreditation to legislative regulation to name a few.

HCI will conduct Incident and Complaint Inspections through:

  • Document review
  • Interviews
  • Patient/Resident record Reviews
  • Policy and Procedure review
  • Process Review
  • Governance Structure Analysis
  • Preventive Actions
  • Review and Follow up.

For a FREE consultation on the benefits of this service for your organisation contact us today and we will have a consultant discuss your needs in detail.