“Tipperary University Hospital worked with HCI to implement the HCI PPG LibraryTM. We are delighted to have a system that allows staff immediate access to all policies and procedures. HCI’s PPG LibraryTM is an excellent resource and I would highly recommend it any healthcare organisation looking to provide staff with a user-friendly system to access policies and procedures.”
Maria Barry, General Manager, Tipperary University Hospital
“To prepare for our JCI Accreditation Survey, we asked HCI for support in undertaking a thorough and independent GAP Analysis of our Quality and Safety Management System to identify any gaps in our compliance with the revised JCI Accreditation Standards for Hospitals. Subsequently we requested HCI provide us with specific JCI support on a monthly basis to ensure we were prepared for our JCI survey. HCI were our providers of choice for this project due to their reputation and extensive knowledge of the JCI Standards. We are delighted to have received JCI Accreditation for the 4th time.”
Martina Rosser, Quality and Risk Manager, Hermitage Medical Clinic
“Western Care Association commissioned HCI to carry out a Quality and Safety Governance review. HCI guided us through the implementation of the report recommendations and subsequently supported us in the development of a Quality and Safety Strategy and Governance Structures. We are really impressed with the quality of HCI’s work. Their expert guidance will help us embed a culture of safety and support us in meeting our quality and safety objectives.”
Tia Crowley, Chief Executive Officer, Western Care Association
"HCI impressed us with their ability to expertly map out our processes for medication management. With their in-depth regulatory knowledge and expertise, we were able to develop a comprehensive medication management policy and procedure which is in line with regulatory requirements and best practice techniques.”
David Barry, CEO, Dublin Dental University Hospital
“HCI were our providers of choice for a focused review at the Hermitage Medical Clinic’s Pre-operative Assessment Clinic due to their extensive regulatory knowledge and commitment to quality improvement. HCI really impressed us with their understanding of the HSE Model of Care for Pre-Admission Units (2014). They conducted a thorough review and presented us with detailed findings which we will utlise as a roadmap to implementing best practice in our Pre-operative Assessment clinic.”
Martina Rosser, Quality and Risk Manager, Hermitage Medical Clinic
“HCI developed a comprehensive suite of documentation for the Vhi Midwife Support Service, in line with JCI Home Care Standards. I am very happy with the outcome of the project and the quality of the documentation HCI provided us with”.
Rebecca Keegan, Senior Nurse Manager, Vhi Hospital@Home & Vhi Midwife Support Service
“HCI were extremely professional in all of our interactions with them. The implementation process of Q-Pulse was very smooth and HCI staff were always helpful and responded promptly to any queries we had along the way. I would highly recommend HCI to anyone considering implementing a Quality Management Information System.”
Alice Melvin, Laboratory Quality Manager, St. Luke’s Hospital Laboratory
“RVEEH have been long term partners with HCI. Their expertise in interpreting and implementing the JCI standards is outstanding and HCI’s guidance has been an instrumental support from the very beginning of our JCI Accreditation Journey. As our accreditation cycle came up in 2020, we had every confidence that HCI would ensure we were best prepared for our JCI Survey. HCI provided us with a detailed quality improvement plan that addressed all the areas we needed to focus on. HCI guided and supported both the Management Team and staff throughout the process. With HCI’s ongoing support, extensive knowledge and guidance, we are delighted to have achieved JCI Accreditation.”
Tommy Bracken, Executive Support, RVEEH
“As the Registered Provider I felt it was important to undertake an analysis of our Quality and Safety Management System to ensure we had appropriate COVID-19 preparedness plans in place, were regulatory compliant and that we implemented the recommendations from the COVID-19 Nursing Homes Expert Panel Report. HCI really impressed us with their thorough assessment. They are extremely knowledgeable on the regulatory requirements and provided us with a detailed roadmap to address the areas for improvement. HCI’s guidance has given my staff and I reassurance that we have best practice procedures in place to support us in prioritising resident safety and the delivery of high quality care.”
Colette Moyles, Registered Provider, Skibbereen Residential Care Centre
“The Rotunda collaborated with HCI to develop TrainScan, an intuitive, user-friendly interface that allows us to streamline and improve how we manage our training records. With limited resources, it was important for us to have a system that minimised the administrative duties of managing training activities but also gave managers real time data on what training has being delivered, and to whom. We are very happy with what we have achieved with TrainScan and staff have really embraced the system. We look forward to continuing our work with HCI into the future.”
Cathy Ryan, HR Manager, The Rotunda
"I was impressed with the ability of HCI’s Specialists to so quickly come to grasp with a highly complex care environment. Their expertise helped us to efficiently and effectively map out the current workflows and highlight the opportunities to develop our service through the future implementation of a best in class Cardiovascular Information System in the Mater Private Hospital.”
Hugh Healy, Director Digital Transformation, Mater Private Hospital.
“HCI have been a crucial support to Positive Care and all our staff. HCI initially helped us identify gaps within our Quality and Safety Management System and worked with us to develop a suite of evidence based, best practice policies and procedures which we implemented across our Positive Care Network. HCI have a great understanding of the regulations and standards and we continue to learn from our HCI specialist through the quarterly audits. We encourage the sharing of the QIPs through the Positive Care Network so that all users can benefit. We look forward to continuing our work with HCI.”
Unamarie Coyne, CEO, Positive Care
“In line with our commitment to providing a high quality care, we felt the need to review all policies and procedures in place at GUH and MPUH to ensure they are accurate and in line with best practice. Given HCI’s extensive Quality and Safety expertise, we asked them to undertake a project whereby they worked with us to review, amalgamate and update our policies and procedures. They also introduced an active register so that we can manage the policies and procedures effectively. This was a big undertaking by HCI and the staff at GUH and MPUH, but we are now satisfied that the hospital has best practice policies and procedures in place throughout the hospital.”
Chris Martin, General Manager of GUH
“We wanted to implement a Quality Management Information System in Aut Even Hospital that would streamline our quality processes and improve overall governance. We chose to work with HCI due to their impressive expertise and reputation with developing and implementing Q-Pulse – Quality Management Information System. We are delighted that we partnered with HCI on this. HCI really drove the project, guiding us from the initial project planning stage right through to the go live of the system. With their assistance, we were able to identify areas for improvement and enhance our quality processes. As a result, we are now providing a better quality service to our patients”.
Ann Marie Garbutt, Director of Nursing, Aut Even Hospital
“HCI provided
us with essential guidance and support in preparation for our JCI Accreditation Survey. HCI helped us to interpret the standards and develop a detailed work plan to assist us in developing and implementing new practices within Medical Optics. The mock survey conducted by HCI was a great tool to identify and address any gaps in our Quality and Safety Management System. We are now delighted to have achieved JCI Accreditation and we will continue to work with HCI as our Quality and Patient Safety partners to build on the work we have done so far.”
Max Treacy, CEO of Medical Optics
"HCI provided Mowlam Healthcare with a set of key policies and procedures in relation to the General Data Protection Regulation (GDPR). We were keen to ensure our compliance with the new regulation and so we decided to utilise HCI's resources in order to save time and ensure that we implemented regulatory compliant policies and procedures across all our nursing homes. We would highly recommend HCI for their comprehensive, regulatory compliant and evidence based policies and procedures."
Pat Shanahan, Executive Chairman, Mowlam Healthcare
“HCI are our quality partners and have been essential in developing our Quality and Safety Management System so that it meets the Joint Commission International Accreditation Standards.”
Paul Murphy, former CEO, VHI HomeCare
“The guidance around restrictive practices had recently been updated and we took this opportunity to do a review of the restrictive practices in place in Laurel Lodge Nursing Home. We asked HCI to conduct an unannounced restrictive practices audit as we wanted to get an independent baseline assessment of where we stood in terms of complying with the revised guidance. We were impressed with HCI’s knowledge and understanding of the regulations and guidance on restrictive practices. Their support helped us to ensures continuous improvement in our care and gave us assurance that we are prepared for a HIQA inspection.”
Alan Hynes, Registered Provider, Laurel Lodge Nursing Home
“HCI provided us with a one-day audit training course utilising the tracer methodology. The trainer was very knowledgeable and engaging. The course was very thorough and included workshops which gave staff the opportunity to apply the learnings and engage with the trainer. Overall, the training provided staff with the practical tools and techniques they need to effectively manage the internal auditing process for Irish Wheelchair Association. The course was very worthwhile, and I would highly recommend it to others”.
Denise Moran, Quality Assurance Manager, IWA
“We have worked with HCI to reconfigure our key quality processes and p
athways so that it aligns with our Group governance structure. HCI have brought huge industry knowledge to the Group and have provided us with many practical robust solutions to support the cycle of quality improvement. HCI have supported the executive management team in advancing UL Hospital Groups’ promotion of a culture that is open and fair, and one that encourages people to speak up about adverse events.”
Colette Cowan, CEO UL Hospitals Group.
“HCI supported us in the development and implementation of a Quality and Safety Management System (QSMS) to meet the HIQA National Standards for Residential Care and achieve Joint Commission International (JCI) Accreditation. HCI’s practical approach to implementing the standards drove real improvements in our organisation which has ultimately led to better care for our residents.”
Alan Shaw, Director, Parke House Nursing Home.
“As international experts in healthcare regulation Health Care Informed (HCI) was 
the ideal organisation for the Mental Health Commission to partner with. HCI provided us with comprehensive development services, innovation, and expertise, in the creation of a beneficial regulatory support framework for mental health services."
Patricia Gilheaney, Chief Executive Mental Health Commission
