Regina Connell


Director of Quality and Safety

Regina’s role as Director of Quality and Safety with HCI is to manage the development and implementation of Quality Management Systems in healthcare organisations (Disability Services, Nursing Homes, Hospitals, Home Care, Mental Health Services and Primary and Community Care). Regina is also responsible for overseeing the on-going regulation compliance and accreditation support programmes for HCI clients following the successful implementation of a Quality and Safety Management System.

As the Director of Quality and Safety, Regina oversees and project manages all HCI’s quality and safety management projects and services undertaken. Her experience includes the development and delivery of training programmes, conducting process reviews and process development, development of evaluation models such as Key Performance Indicators (KPIs) and Quality Improvement Plans (QIPs) and conducting appropriate care audits, incident investigations, clinical governance reviews and quality and safety management reviews in line with HIQA, JCI, CHKS and ISO.

In Regina’s previous role as a Senior Quality and Safety Specialist, her main focus was in implementing the Joint Commission International (JCI) Standards in Long Term Care Facilities. Regina also supported the implementation of Quality and Safety Management Systems in both residential care facilities and disability services including; GAP Analysis, Policy and Procedure Development, Internal Organisational Audits in both residential care facilities and disability services, Internal Organisational Training, Policy and Procedure Development, Mock Surveys and Resident Tracers.

With a background in Social Care Studies, Regina has several years’ experience working in the social care sector both as a student and a Social Care Worker. Regina also has experience in working within a multinational medical device company as Final Quality Inspector.

Regina is a qualified Social Care Worker, who graduated from Athlone Institute of Technology with a Bachelor of Arts in Social Care Practice and Master of Arts in Child and Youth Care. Regina also holds a Masters in Healthcare Management from the RCSI.

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