News
NEWS
HIQA publishes Healthcare Overview Report 2020
On the 10th August 2021, HIQA published the Healthcare Overview Report 2020. This report provides an overview of inspection activity in public acute healthcare services and community and…
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Utilising real time data in healthcare to improve delivery of services
Introduction “Accurate, relevant and timely data is essential in order to deliver services and improve health and social care.” HIQA 2018 One of the most fundamental goals of…
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Focus areas for building an effective Governance function
Introduction HIQA often note that they believe that there is a clear link between good governance and better outcomes for service users. The Chief Inspector of Social Services…
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Supporting Clinical Governance in Telehealth
Introduction It is evident that COVID-19 has had a profound impact on our health service. One of the biggest changes since the start of the pandemic is the…
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Why is Risk Management so important?
Introduction Risk management is a means of identifying, assessing, prioritising and controlling risks across an organisation. It is a key element of good governance and underpins the ability…
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Job Opportunity: Quality & Safety Specialist
HCI is a professional services provider of patient safety, regulatory compliance, and quality improvement intelligence and support to health and social care organisations. Reporting to the Director of…
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Erisbeg invests in HCI
HCI is delighted to announce that following a significant investment from Erisbeg we look forward to increasing our growth and expansion both in Ireland and international markets. Both…
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The Benefits and Barriers of Internal Quality Audits
Introduction In HCI’s research paper “The Healthcare System: Will We Ever Learn? – A Review of the Common Themes arising from UK and Ireland Healthcare Inquiries”, HCI found that audit was one of the common themes…
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HCI publishes Research Paper The Healthcare System: Will We Ever Learn?
On the release of the HIQA Patient Safety Investigation Report arising from the death of 31 year old Savita Halappanavar in 2013, HIQA’s then Director of Regulation, Phelim…
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Summary of HIQA Inspection Findings in Nursing Homes during December 2020 to March 2021
Introduction This report by HCI highlights the trends in inspection findings, those being ‘Compliant’ and ‘Not Compliant’ as detailed by the Health Information and Quality Authority (HIQA) in…
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“Tipperary University Hospital worked with HCI to implement the HCI PPG LibraryTM. We are delighted to have a system that allows staff immediate access to all policies and procedures. HCI’s PPG LibraryTM is an excellent resource and I would highly recommend it any healthcare organisation looking to provide staff with a user-friendly system to access policies and procedures.”
“To prepare for our JCI Accreditation Survey, we asked HCI for support in undertaking a thorough and independent GAP Analysis of our Quality and Safety Management System to identify any gaps in our compliance with the revised JCI Accreditation Standards for Hospitals. Subsequently we requested HCI provide us with specific JCI support on a monthly basis to ensure we were prepared for our JCI survey. HCI were our providers of choice for this project due to their reputation and extensive knowledge of the JCI Standards. We are delighted to have received JCI Accreditation for the 4th time.” 
“Western Care Association commissioned HCI to carry out a Quality and Safety Governance review. HCI guided us through the implementation of the report recommendations and subsequently supported us in the development of a Quality and Safety Strategy and Governance Structures. We are really impressed with the quality of HCI’s work. Their expert guidance will help us embed a culture of safety and support us in meeting our quality and safety objectives.”
"HCI impressed us with their ability to expertly map out our processes for medication management. With their in-depth regulatory knowledge and expertise, we were able to develop a comprehensive medication management policy and procedure which is in line with regulatory requirements and best practice techniques.”
“HCI developed a comprehensive suite of documentation for the Vhi Midwife Support Service, in line with JCI Home Care Standards. I am very happy with the outcome of the project and the quality of the documentation HCI provided us with”.
“HCI were extremely professional in all of our interactions with them. The implementation process of Q-Pulse was very smooth and HCI staff were always helpful and responded promptly to any queries we had along the way. I would highly recommend HCI to anyone considering implementing a Quality Management Information System.”
“RVEEH have been long term partners with HCI. Their expertise in interpreting and implementing the JCI standards is outstanding and HCI’s guidance has been an instrumental support from the very beginning of our JCI Accreditation Journey. As our accreditation cycle came up in 2020, we had every confidence that HCI would ensure we were best prepared for our JCI Survey. HCI provided us with a detailed quality improvement plan that addressed all the areas we needed to focus on. HCI guided and supported both the Management Team and staff throughout the process. With HCI’s ongoing support, extensive knowledge and guidance, we are delighted to have achieved JCI Accreditation.”
“As the Registered Provider I felt it was important to undertake an analysis of our Quality and Safety Management System to ensure we had appropriate COVID-19 preparedness plans in place, were regulatory compliant and that we implemented the recommendations from the COVID-19 Nursing Homes Expert Panel Report. HCI really impressed us with their thorough assessment. They are extremely knowledgeable on the regulatory requirements and provided us with a detailed roadmap to address the areas for improvement. HCI’s guidance has given my staff and I reassurance that we have best practice procedures in place to support us in prioritising resident safety and the delivery of high quality care.”
us with essential guidance and support in preparation for our JCI Accreditation Survey. HCI helped us to interpret the standards and develop a detailed work plan to assist us in developing and implementing new practices within Medical Optics. The mock survey conducted by HCI was a great tool to identify and address any gaps in our Quality and Safety Management System. We are now delighted to have achieved JCI Accreditation and we will continue to work with HCI as our Quality and Patient Safety partners to build on the work we have done so far.”
“HCI are our quality partners and have been essential in developing our Quality and Safety Management System so that it meets the Joint Commission International Accreditation Standards.”
“The guidance around restrictive practices had recently been updated and we took this opportunity to do a review of the restrictive practices in place in Laurel Lodge Nursing Home. We asked HCI to conduct an unannounced restrictive practices audit as we wanted to get an independent baseline assessment of where we stood in terms of complying with the revised guidance. We were impressed with HCI’s knowledge and understanding of the regulations and guidance on restrictive practices. Their support helped us to ensures continuous improvement in our care and gave us assurance that we are prepared for a HIQA inspection.”
“HCI provided us with a one-day audit training course utilising the tracer methodology. The trainer was very knowledgeable and engaging. The course was very thorough and included workshops which gave staff the opportunity to apply the learnings and engage with the trainer. Overall, the training provided staff with the practical tools and techniques they need to effectively manage the internal auditing process for Irish Wheelchair Association. The course was very worthwhile, and I would highly recommend it to others”.
athways so that it aligns with our Group governance structure. HCI have brought huge industry knowledge to the Group and have provided us with many practical robust solutions to support the cycle of quality improvement. HCI have supported the executive management team in advancing UL Hospital Groups’ promotion of a culture that is open and fair, and one that encourages people to speak up about adverse events.”
the ideal organisation for the Mental Health Commission to partner with. HCI provided us with comprehensive development services, innovation, and expertise, in the creation of a beneficial regulatory support framework for mental health services."